Shipping policy
🚚 DELIVERY & SHIPPING POLICY
Last updated: 4 August 2026 | Applies to all orders
📍 Delivery Area
We currently offer delivery only within a 100 mile radius of our Newcastle upon Tyne warehouse. We do not deliver to locations outside this zone at this time. If your postcode falls outside this area you are welcome to arrange collection in person or send us an email for a tailored quote.
💷 Delivery Charges & Lead Times
Delivery price and estimated timescale depends how far you are from our unit:
Distance from Newcastle Delivery Charge Estimated Lead Time
Up to 15 miles £60 2–20 working days
15 – 30 miles £85 5–25 working days
30 – 100 miles £125 15–35 working days
Exact cost will be calculated and confirmed at checkout once you enter your postcode.
⏱️ About Delivery Times
All times given are estimates only and start from the date your order is confirmed, stock is ready, and full payment / balance is cleared. Unfortunately things can happen outside our control:
- Stock arrival delays
- Courier availability
- Weather, road works or traffic issues
- National events or restrictions
We will always aim to keep you updated, but delivery dates are not guaranteed. No refunds or compensation will be given for reasonable delays.
✅ On Arrival
- Please check your items carefully before signing to accept delivery.
- Any damage or issues must be noted and reported to us within 24 hours.
- You will be contacted approximately 3-5 days prior to delivery with a specific day and a 6 hr delivery window.
- If you can not do the specific day we can re arrange within 24hrs notice but it may restart the delivery waiting process.
-If you are not home at the agreed time, extra re‑delivery charges may apply.
📌 Important
Delivery charge covers transport to your property and placement into a ground floor room of choice unless otherwise agreed. We are not responsible for getting items up stairs or through restricted access if the route is unsafe or unsuitable.