Refund policy
📜 THE NORTH EAST SOFA WAREHOUSE – RETURNS, EXCHANGES & WARRANTIES POLICY
Last updated: August 2026 | Applies to all sales
🛋️ PRE‑OWNED / PRELOVED SOFAS
No Returns Policy
All pre‑owned, ex‑display and clearance stock is sold as seen and described, with all known wear, marks or imperfections clearly pointed out and shown in photos prior to purchase.
- ✅ You have the full opportunity to inspect the item in person at our Newcastle warehouse, or request extra photos/videos before paying or arranging delivery
- ✅ This stock has been cleaned and checked for structural safety, but being pre‑owned it will naturally show signs of age and previous use
- ❌ We do not accept returns, offer refunds or arrange exchanges once the item has been paid for, collected or delivered
- ❌ This does not affect your legal rights for goods that are not as described, unsafe or not fit for purpose
✨ BRAND NEW SOFAS
Repair or Replace Guarantee
All brand new items come with full manufacturer warranty cover plus our own promise:
- 🛡️ For any fault in materials, build or workmanship appearing within 6 months from date of collection/delivery:
- We will first arrange to repair the item free of charge, including parts and labour
- If repair is not possible, impractical or cannot be completed to the same standard: we will replace the item with an identical or equivalent model
- If replacement stock is no longer available, we will offer a full or proportional refund
- ⚠️ This guarantee does not cover:
- Accidental damage, misuse, negligence, spills, burns or improper cleaning
- Normal wear and tear, fading or indentation from regular use
- Damage caused during transport if arranged by you
- Issues arising from not following manufacturer care instructions
🤝 AGREED REFUNDS & RETURNS
In the rare situation we agree to a full or partial refund outside of our standard policy:
- The customer is responsible for all costs and arrangements to return the item to our premises
- Original delivery charges paid at checkout are non‑refundable
- Any agreed refund will be processed and sent to you within 15 working days from when we receive and inspect the returned item
📌 IMPORTANT LEGAL NOTES APPLIES TO ALL
- You are always welcome to view any item in our unit before committing to buy
- If delivery is arranged by us, please check your item thoroughly before signing to accept it – report any damage immediately at time of arrival
- Nothing in this policy removes or reduces your statutory rights under the Consumer Rights Act 2015
📞 How to report an issue.
Contact us within 24 hours of spotting an issue:
- Email: Northeastsofawarehouse@outlook.com
- Address: 8A Swales Industrial Estate, NE28 0BE.
Please keep your order receipt / confirmation ready when contacting us